Shipping & Returns

Shipping

Due to recent global events, we are unfortunately unable to fulfill orders being shipped to Ukraine and Russia until further notice. Thank you for your patience, we will update our shipping capability when this changes.

Clothing Return Policy

Online clothing purchases from SmithStore can be returned by shipping the unwashed, unworn item(s) to the address below. Return shipping fees are the customer’s responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them. Please ensure your customer information including order number and billing address is included, in order for us to properly process your return.

ATTN: Smith School of Business Inventory
Gilmore Global Logistics Services, Inc.
Phase 5 Warehouse Receiving
1299 Teron Road
Kanata, ON
Canada
K2K 0A1

All other non-clothing merchandise and clothing items on sale are final sale.

Please note, we are not responsible for deliveries stolen by “Porch Pirates”. If your package has been stolen, please contact the courier and file a claim. Alternatively, you can use the purchase protection features provided by your credit card company.

Thank you for your understanding.

Please send any questions to: roxann.sadowski@queensu.ca